Leadership Summary · Uninstall Feedback

What's not working, right now and overall

Feb–Aug 2026, with a Jul–Aug spotlight on the most current signal. Someone read every open-ended answer individually and classified it for meaning instead of just matching keywords, and every theme below comes with 5 to 8 verbatim quotes.

7,840 submissions, Feb–Aug 3,350 in the Jul–Aug spotlight 444 open-ended answers read & classified Generated Aug 28, 2026
01

The headline numbers

48%
cite a fixable product problem in Jul–Aug, up steadily from 38% in March
14.9%
is the single most-cited specific complaint right now: features not working / buggy
roughly the rate at which mismatched product comparisons and privacy/trust complaints are landing in Jul–Aug, compared with the 7-month average pace
12
action items below, each one linked to a theme with 5 to 8 quotes backing it up
02

The headline split, overall (Feb–Aug)

Uninstall reasons bar chart
03

Month on month: is the problem growing?

One line, one number: the share of each month's uninstalls citing a fixable product problem.

Fixable-problem share trend chart

Feb is a low-volume month (182 responses), so treat it as a thin data month rather than a sign of fewer uninstalls. Aug is partial too, cut off on the 27th. Even so, the climb from 38% in March to 48% in Jul–Aug is steady, not one single spike.

04

Recent vs. overall: the five fixable problems

Recent vs overall, five fixable problems
05

What's not working, month on month, from the human-written answers

The six most common problem themes surfaced by reading every substantive open-ended answer, tracked month by month.

Top 6 themes month on month

Mismatch and Privacy both climb sharply in Jul–Aug, each one roughly doubling its 7-month average pace, while Broken (general non-functioning) stays the largest theme throughout. Coupons and Performance are comparatively flat to slightly down.

06

What's not working, in their own words

Every theme comes with 5 to 8 verbatim quotes (deduplicated, most substantive ones shown first). Click a theme to open it up and see the quotes behind it. Ordered by total volume, Feb–Aug.

Broken Medium

Extension, or a specific feature, just doesn't function

58 mentions · 31 (53%) in Jul–Aug
Show 8 supporting quotes
2026-06“The price crawling even if I set an alert is not accurate. I set multiple alerts from multiple accounts but when the price dropped just for 2 hours - I never got a notification, neither was it reflected in the price history graph. I assume this is because crawling pricing is done”
2026-03“It wasn't working. I logged in with my email but couldn't use any of the features when I went to an e-commerce website and clicked on the extension in extension bar. I had heard a lot about this extension, but unfortunately, it didn't work for me. Sorry for uninstalling !”
2026-07“It doesnt work. there is no help available. there is no instruction how to use it. i wanted to compare prices but the plugin is literally not even opening. tried looking everywhere on how to start it, rather than just edit notifications.”
2026-06“it was much better before , now it is full of clutter , much improvement needed , also it doesnt perform the actual functions it promised to perform at the time i learned about this extension”
2026-07“This could be a very good product specially in india with lot of online shopping users. However, it should work as per the advertising would be really great.”
2026-03“most useful extenison i have ever seen there are some little bugs but the extension help you the best in price comparision and price recomandtions”
2026-06“1.looks like google extension is must if i use this in my laptop chrome. 2.it has to show my mobile cart on web but not showing .”
2026-07“You guys are doing well by showing the comparison and price history graph. But you're really bad with the extension.”

Mismatch High

Wrong or mismatched product/price: a different variant, the same price shown everywhere, or a marketing-vs-reality gap

35 mentions · 24 (69%) in Jul–Aug
Show 8 supporting quotes
2026-08“I honestly feel that this extension is misleading when it comes to product comparisons. I was looking at laptops with specific configurations, and Buyhatke often showed a much cheaper price, making it appear that the same or equivalent product was available elsewhere for less. Ho”
2026-07“jo bhi suggestions deta hain price ko lekr usme credit cards ke offer jo amazon, flipkart per hai vo nhi hote hain ex ki without offer ek ac 39999 ka hai or offer ke saath jaise credit card ka use krke vhi product 33499 ka hai toh yeh sirf original price show krega which is 39999”
2026-05“Pls genuinely help people out without spreading false information! I am a college student and thought that this would help me save a little, but obviously I fell into the trap of false marketing. I even suggested this to my friends, but now I'm going to tell them to uninstall it.”
2026-06“i used it for comparing prices of laptop but the product it compares prices with are "almost" same but not the exact this is a issue for buying laptop or phones and other elctronics as it changes the specification with just lower prices. so it was only really much usefull for me”
2026-05“This extension shows more costly than actual flipkart website. i install it for discount but it like this extension add its commission and then show me price. nothing like promoted on social media”
2026-06“If I compare some product it should show the exact product. For example, one gram gold coin means it should be one gram only. not .5 grams or 2 grams etc. now it is showing everything.”
2026-07“bcs you displayed other alternatives are not accurate , i was checking this extension i opened savana and it showed me similar item and guess what it compared a top with kids camisole”
2026-08“extension is showing that other website have cheaper thing but its not always the exact same thing, like the main name were same but the specification of those 2 were different”

Privacy High

Privacy, security, trust or data-handling concern

29 mentions · 18 (62%) in Jul–Aug
Show 8 supporting quotes
2026-02“I WAS FIRST CONCERNED ABOUT WEBSITE AND SUCPICIOUS TOO AND THEN I SURF THROUGH ONLINE FORUMS MOST OF THE FORUMS SHOWS THAT YOUR WEBSITE IS NOT SAFE AND HAD A HISTORY OF LEAKING OR YOU CAN SAY BREACH OF DATA . I AM JUST A CAUTIOUS GUY AND ONE MORE THING I REALLY WANT TO USE SPEND ”
2026-08“Actually the app is very useful for people who use online shopping a lot , but there is no proper detail about it , is it scam , legit . because not a lot of people know if it is whether scam or true , everyone just sponsers it , . the people only used it knows , thank you , no o”
2026-05“Please remove the point of logging in delebarately after installing it as extension, as it feels a bit privacy breach as once loggined we can't log out. Also the interface and the ui is not user friendly, instead felt a bit skeptical that is this valid extension or not.”
2026-08“Suddenly your extension started running on non-shopping sites and push tons of error in browser console for no reason at all on other pages i do browse. I do not want a shopping extension to be monitor and run their java script to monitor my other site visits.”
2026-08“who the hell are you to collect user emails and why they need to give this emails id and better work on genuine product that tricking users with these cheap baits, Why email id and why this is a mandatory field idiots”
2026-08“was asked to update the extension in which it was specified that the update will allow the extension to alter my data and information on a site on its own... plus it was not mentioned which data will it alter.”
2026-07“make it more comapatable with chrome browser.sell user personal data who ever give monetary benifits .risk the user in every way”
2026-05“n/a Advertize better and to build trust do some collaborations with banks and Google Pay or something”

Coupons Medium

Coupons/discounts missing, invalid, or not matching what was advertised

24 mentions · 6 (25%) in Jul–Aug
Show 8 supporting quotes
2026-07“i installed it for coupens and discount but it's not doing what is showned on ads at checkout same happend with this extension, in ads it show that at checkout it will give you coupens and discount but none of it is actually doing it”
2026-03“Earlier coupon was applying while i was checking for different AC models on croma... But when the main part came, while purchasing the coupon disappeared and was not getting to discounts”
2026-02“I wanted coupons on the product i bought but instead the extension was showing me offers and events running on the platform . which is not what I wanted , I wanted coupons.”
2026-04“Take some right coupon so i can apply them... But your price comparison feature and price history feature is awesome... Keep It Up..”
2026-08“in adds i saw that it wil show all supermarket's prices but it is fake,and i spended my time in unnecessary thing😡😡”
2026-07“there are no coupons and even if there are..it is not working despite all the conditions of that coupons being met”
2026-04“Totally Useless tool because not giving code for the amazon and flipkart i will give -100 rating to this”
2026-04“You gave many coupons but none of them is apply , I came for coupon , but there is no coupon apply”

Performance Medium

Slows the browser, or high CPU/memory/battery use

21 mentions · 8 (38%) in Jul–Aug
Show 8 supporting quotes
2026-07“to make the extension faster, you can first just put features like "price history" and "similar products". The rest of the features like "spending history" can only be accessed if the user makes an account or sign-in with email or something. Maybe this can work? idk it's just a s”
2026-07“It's absolutely game changer when it comes to shopping. Please fix the bug so that I can reinstall. And also optimize it so it feels smooth, because while loading I feel the website is using huge resource.”
2026-04“i felt whole browser is lagging, i checked it on chrome also in arc , both gave the sme result and actually i can fix this cause currently i am working on extension itself, just contact me: 9146442549”
2026-07“You should improve your UI (User Interface) by making it little more clean and Resolve the lag & slow browser experience issues as soon as possible.”
2026-08“My pc have only 2gb so it can't survive even chrome so i remove even etensions that i used so much that is buyhatke”
2026-05“The tool works fine, but it slows my browser session, its too heavy and uses a lot of memory in the background.”
2026-07“The extension was making my Mac M1 Pro laptop super hot. So I don't want to make omelettes on my Mac.”
2026-05“just so that i hope you guys solve your lagging issue as fast as possible ..wanted to add it again”

Intrusive High

Widget blocks/covers content, can't be moved or dismissed, appears unprompted

19 mentions · 8 (42%) in Jul–Aug
Show 8 supporting quotes
2026-03“User interface is very bad and pop up looks bad and looks bad . OCD . and the user interface should have minimalist ui and have uniform bazle . functionality is freaking good but ykwim”
2026-04“sometimes buy hatke ui come over normal shopping app ui liek back btn or next image btn hided below buy hatke navbar(where it is showing liek 22 more option)”
2026-04“I am reinstalling the extension as I positioned the sidebar that appears on Flipkart out of the screen and now i cannot bring it back.”
2026-08“provided easy option for the user to close your side and top bar for that active session”
2026-07“it would be great if we can allow the extension to pop up when required not everytime”
2026-03“Make it configurable — disallow sites. Quit hijacking my Pie Shopping rebate.”
2026-07“very chep looking ui and takes a lot of screen when i dont want to use it”
2026-07“Flipkart buy now button is disabled. uninstalling temporarily”

Confusing Medium

Interface is confusing, cluttered, or hard to learn

17 mentions · 10 (59%) in Jul–Aug
Show 8 supporting quotes
2026-08“You have a lot to improve. UI looks cluttered with all your brands showing off in a size bigger than the text itself.”
2026-08“First make simpoify in features and normal the items and not more but increase intesrt in shopin by you”
2026-07“MAKE IT SIMPLE AND EASY AND TO THE POINT.. ITS VERY CONFUSING AND DOING MANY THINGS..”
2026-07“As I said its too complicated and not soo simple like I watched in the ad”
2026-05“very bad exprince in this so i want to delete and very confusing also”
2026-05“Interface can be modernise more and overall design can be improve”
2026-08“make it more minimal very cheap and confusing UI”
2026-08“make the app easy very hard to use”

Country Medium

Doesn't work outside India (Pakistan, Nepal, Bangladesh), or a regional gap within India

16 mentions · 9 (56%) in Jul–Aug
Show 8 supporting quotes
2026-03“Hi Team Buyhatka, I am an eCommerce expert, and based on my experience, the extension is currently not helping me find reliable product sources—especially for the dropshipping model. As I am based in Pakistan but primarily source products from the USA and Canada, the extension sh”
2026-02“beacuse it is not available in our country pakistan If you publish this site in pakistan I will surely look into it”
2026-08“Grocery Price comapare is not available for my district - Salem, Tamilnadu”
2026-07“i hope its available then i recommend features”
2026-07“i want to use it but it dont work in pakistan”
2026-07“its not available in my country, pakistan.”
2026-03“because it is not available in my country”
2026-02“same please publish this site in pakistan”

Conflict Low

Interferes with another extension, tool, or the host site's own controls

9 mentions · 4 (44%) in Jul–Aug
Show 8 supporting quotes
2026-06“I'm concerned, I uninstalled the extension because it broke the Bitwarden web vault (vault.bitwarden.com). The extension was injecting its shopping/price-comparison content scripts into the Bitwarden page, which caused the vault's main JavaScript bundle to take nearly a minute to”
2026-07“iam sorry guys.. this is an wonderful extension, the reason iam removing it is due to the HIVE extension which is forcing me to remove the all extensions present. buy hatke is a great extension.”
2026-07“The google multiple times send the unusual traffic from you're area etc and aftersometime blocked my request as 403 Forbidden, I think main reason is buyhatke!”
2026-05“Some websites are not functioning properly when this extension is enabled on my browser. I faced problem with the Testbook website.”
2026-03“Quit hijacking my Pie Shopping rebate at eBay. Allow me to disallow certain sites from your extension.”
2026-07“My amazon ads campaign is getting into issue becuase of this extension”
2026-05“couldn't open flipkart webite when using buy hatke”
2026-08“Afftecting other apps from the system”

Login Medium

Forced login / account requirement is a barrier

8 mentions · 3 (38%) in Jul–Aug
Show 8 supporting quotes
2026-08“Enable guests accounts so that someone can use it without login their account , i know your main profit will be gone so i think its good to leave this here”
2026-08“i thought i can use it without login to my account but i cant use it without login i just wanted to review the product but cant Thank you”
2026-03“The idea was good but first i wanted to try it before actually signing in giving my data and enetering details.”
2026-03“Make a try now button or something to try without signing up.”
2026-03“i dont know how to login and use i will reinstaal”
2026-08“wanted to do it on other gmail account :(”
2026-06“it requires login to access”
2026-03“i cant able to login”

Pricehistory Low

Price-history feature specifically broken, limited, or hard to find

5 mentions · 4 (80%) in Jul–Aug
Show 5 supporting quotes
2026-07“the price history chart whichever product i select its only shown last 3 days chart not have the option to see chart 1 month ,3 month and Max chart”
2026-08“Fix the extenstion it's not showing Price History properly”
2026-04“could not find the link to check the historical price”
2026-07“not found the price history button.”
2026-08“fix it the price history is buggy”

Fraud High

Payment, refund, or money-adjacent problem

4 mentions · 3 (75%) in Jul–Aug
Show 4 supporting quotes
2026-08“It is a fake application and cheated me by giving wrong Jio Mart voucher code by charging Rs. 903.00”
2026-04“my payment didnt go through with hatkepe, lost money, no customer support, biggest regret”
2026-07“My money is stuck, no refund fraud”
2026-07“Give my refund first”

Searchengine High

Default search engine changed without consent

3 mentions · 0 (0%) in Jul–Aug
Show 3 supporting quotes
2026-05“It was changing my search engine default to yahoo but I didn't like”
2026-03“It kept changing my default search engine to Yahoo”
2026-05“Do not change browser search engine by default”
07

Action items: prioritized backlog

Action items by priority bar chart

Each item ties back to a theme in §06 above. Open that theme's card to see the quotes behind it.

08

Methodology (short version)

  • Windows: "Overall" means Feb–Aug 2026 (7,840 submissions). "Recent" means Jul–Aug 2026 (3,350, a subset of overall). Aug is partial and Feb is a low-volume month.
  • Structured layer: the fixed-choice uninstall reason everyone answers. No ambiguity there, it's just counted directly.
  • Free-text layer: every substantive response (not blank, not a placeholder like "no", "na", or ".") in the Other category's follow-up and the general-feedback field was read individually and assigned one theme. 444 responses were read this way for Feb–Aug. See leadership_report_theme_labels.csv for the full row-by-row trace.
  • Quotes in §06 are deduplicated and shown longest and most substantive first, up to 8 per theme (fewer where a theme has fewer than 8 total mentions).
  • The other five reasons (buggy, privacy, slow, UI, pricing) already carry their own fixed category, so their follow-up text adds detail rather than being the primary signal here. See the companion deep-dive notebook (uninstall_reasons_mar_to_aug_2026.ipynb) for keyword-bucketed sub-themes within each.